Return & Refund Policy

Return & Refund Policy

Effective Date: January 2026

At Lunasmei, we stand behind the quality of our products and the satisfaction of our customers. We understand that online shopping requires trust, which is why we have established a transparent, customer-first Return & Refund Policy. Our goal is to ensure that your experience at lunasmei.com is as seamless and worry-free as possible.

1. 30-DAY RETURN GUARANTEE

We offer a 30-day return window. This means you have 30 days from the date your tracking number shows the item was delivered to request a return.

To be eligible for a full refund, please ensure that:

• The item is in its original, unused, and unwashed condition.
• The product remains in its original packaging with all manufacturer tags still attached.
• The return is accompanied by a valid proof of purchase (your Lunasmei order number).

Note: Lunasmei reserves the right to evaluate the condition of returned goods. Items that show clear signs of use, cosmetic damage, or are missing original components may not qualify for a full refund.

2. 100% FREE RETURNS – NO HIDDEN COSTS

We believe that if a product isn’t right for you, you shouldn’t have to pay to send it back. Google Merchant Center prioritizes stores that offer clear, low-barrier return paths.

• No Return Shipping Fees: Lunasmei provides a prepaid shipping label for all domestic returns. You will never have to pay out-of-pocket to ship an item back to us.
• No Restocking Fees: We do not charge restocking fees. We believe in fair business practices; therefore, you will receive a 100% refund of the original purchase price paid.
• Zero Risk: From shipping to processing, we cover the costs so you can shop with absolute confidence.

3. HOW TO INITIATE YOUR RETURN

To start a return, please follow our streamlined 3-step process:

1. Request: Email our support team at [email protected] with your Order Number and a brief description of the reason for the return.
2. Receive Label: Once your request is verified (usually within 24 hours), we will email you a Digital Prepaid Return Shipping Label.
3. Ship: Print the label, secure it to your original packaging, and drop it off at the carrier location (USPS, UPS, or FedEx) specified on the label.

4. REFUND TIMELINE & INSPECTION

Transparency regarding your money is our priority.

• Arrival & Inspection: Once your return arrives at our facility located at 2385 Bellefonte Ave, Lawrenceville, GA, our quality assurance team will inspect the item within 1–2 business days.
• Approval Notification: We will send you an automated email confirming that your return has been received and whether the refund has been approved.
• Processing Time: Approved refunds are issued immediately to your original payment method (Visa, Mastercard, Discover, American Express, or PayPal).
• Bank Processing: While we issue the refund instantly, most financial institutions take approximately 5 business days to reflect the balance in your account.

5. EXCHANGES, DAMAGES, AND ERRORS

Free Exchanges

If you received the correct item but would prefer a different size or color, we offer Free Exchanges. Contact us at [email protected] to check inventory levels. We will provide a free return label for the original item and ship the replacement at no additional cost to you.

Damaged or Incorrect Items

Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us within 7 days of delivery. We will fast-track a replacement or a full refund to rectify the error immediately.

6. ORDER CANCELLATIONS

• Before Fulfillment: You may cancel your order for a full, immediate refund within 12 hours of placement.
• After 12 Hours: If the order has already been processed or shipped, we cannot stop the delivery. Please wait for the package to arrive and then follow the Free Return process mentioned above.

7. CONTACT INFORMATION

For any questions, clarifications, or support regarding your returns, please reach out to our official business channels:

• Store Name: Lunasmei
• Official Website: lunasmei.com
• Return Address: 2385 Bellefonte Ave, Lawrenceville, GA 30043-8195, United States
• Support Email: [email protected]
• Customer Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)