FAQs

Frequently Asked Questions (FAQs)

Last Updated: January 2026

Welcome to the Lunasmei Help Center. We understand that transparency is the key to a great shopping experience. Below are the most common inquiries regarding our operations, shipping protocols, and consumer rights. Our commitment is to ensure your journey at lunasmei.com is secure, informed, and satisfying.

1. ORDERS & CANCELLATIONS

1.1 How do I know if my order was successful?

Once you complete your purchase on lunasmei.com, an automated confirmation email will be sent to you immediately. This email includes your order number, a summary of the items purchased, and the shipping address provided. If you do not see it in your inbox, please check your “Spam” or “Promotions” folder, or contact us at [email protected].

1.2 Can I modify or cancel my order after it’s placed?

We strive for rapid fulfillment to get your products to you as quickly as possible. Therefore, you have a 12-hour window from the time of purchase to request a cancellation or modification (such as changing a shipping address or item size).

• Within 12 hours: Contact us immediately at [email protected].
• After 12 hours: Your order has likely entered the processing stage at our warehouse. In this case, we cannot cancel it. However, you may return the package for a full refund once it arrives, following our 30-day Return Policy.

2. SHIPPING & DELIVERY POLICIES

2.1 What are the shipping costs and delivery timelines?

We provide clear and predictable shipping for all domestic orders. Our logistics schedule is as follows:

• Shipping Fee: A flat rate of $6.99 applies to all orders.
• Order Cut-off Time: 5:00 PM (EST), Monday – Friday.
• Handling Time: 1–2 business days (Monday – Friday).
• Transit Time: 3–7 business days (Monday – Friday).
• Total Estimated Delivery Time: Typically 4–9 business days.

2.2 Where does Lunasmei ship?

At this time, we exclusively serve customers within the United States (50 States). We do not offer international shipping, nor do we ship to P.O. Boxes or military bases (APO/FPO) to ensure secure delivery.

2.3 How can I track the status of my shipment?

Transparency is vital. Once your package is handed over to our carriers (USPS, UPS, or FedEx), you will receive a Shipping Confirmation email containing a tracking number. Please allow 24–48 hours for the carrier’s system to update the tracking information.

3. RETURNS, REFUNDS & EXCHANGES

3.1 What is your return policy?

We want you to shop with confidence. Lunasmei offers a 30-day return window from the date your package was delivered. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging.

3.2 Are there any fees for returns?

No. We are committed to a stress-free experience. We offer 100% FREE returns.

• No Restocking Fees.
• Prepaid Return Labels: We will provide you with a prepaid shipping label at no extra cost to you.

3.3 When will I receive my refund?

Once we receive and inspect your returned item at our Lawrenceville facility (usually within 1–2 business days), we will notify you of the approval. Approved refunds are processed immediately to your original payment method. Please note that banks or credit card companies may take up to 5 business days to post the funds to your account.

4. PAYMENT & DATA SECURITY

4.1 What payment methods are accepted?

To ensure a secure checkout, lunasmei.com accepts the following major payment providers:

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover.
• Digital Wallets: PayPal.

4.2 Is my personal data safe?

Your security is our top priority. Our website is encrypted with SSL (Secure Socket Layer) technology and we utilize PCI-compliant payment gateways. Lunasmei does not store your credit card information on our servers; all transactions are handled through encrypted third-party processors.

5. CONTACT INFORMATION

If you have any further questions or require assistance with a specific order, our dedicated support team is here to help.

• Store Name: Lunasmei
• Store Website: lunasmei.com
• Business Address: 2385 Bellefonte Ave, Lawrenceville, GA 30043-8195, United States
• Support Email: [email protected]
• Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
• Response Time: We aim to respond to all inquiries within 24 hours.